Running a pub is a dream that many Brits have. Imagine getting paid to be in a pub! While we’re not wanting to burst anyone’s bubble but the reality isn’t especially romantic. Running a pub is a huge responsibility so do you have what it takes? Here’s what you need to make it a success:
Passion and drive
You need to love what you do. While there will be bits that are more fun than others, if you don’t have the drive to make it all work, it’s going to be more difficult. Running a pub is no easy task. It requires hard work, dedication and working long hours.
A love of people
This is definitely a people business. People will always prefer bar staff and landlords who are friendly and happy to see the place busy. You need to make sure you’re friendly and approachable to both employees and customers. Working long hours can make this difficult but it’s important that you maintain good customer service and can deal with any complaints in a professional manner.
You’re running a business at the end of the day. You’ll be responsible for your employees and for customers having a good time. It’s a lot to manage but with good leadership, you can make it work. Running a pub on a busy night can easily turn into chaos if you’ve not planned ahead, organised and ordered enough stock and managed staff hours.
Head for finances
This is where we get to the nitty gritty of any business: finances. After all this is what keeps you running so you need to have a good grasp of it.
If you don’t already know much about financial management or accounting, then get yourself clued up before you take the plunge. The best way to get help with finances is to hire an accountant but managing your budget and stock will be down to you. So make sure you don’t shy away from finances and profit margins.
An eye for the customer experience
The customer should be at the heart of everything you do. Make sure your pub is offering what customers are looking for, a space where people feel comfortable to drink and socialise. So listen to what they have to say about your establishment. Keep an eye on the competition to see what they’re doing right and how you can improve on it.
Willing to get stuck in
If you think you can just buy a pub, hire staff and sit back while the profits roll in, think again. Pub landlords should be prepared to work behind the bar whenever necessary, particularly if one of your employees is ill. Seeing a friendly landlord pulling pints is always good for staff morale. It sets the example for them to follow.
So you should be prepared to help out behind the bar, with cleaning and dealing with customer complaints. You are the face of the pub so you should be out there getting stuck in.
If you’re interested in becoming a pub landlord, you’ll need a licence. We provide training for aspiring landlords, find out more here.